General Returns Policy

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Sterloc, due to hygiene and consumable nature of the product is non-returnable or exchangeable.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a refund (amount paid less 20%) or free replacement as applicable

Return will be processed only if: 

  • it is determined that the Sterloc was not damaged while in your possession;
  • the Sterloc is not different from what was shipped to you;

Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect concentration or volume of product purchased or product will not be returned if opened.