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Terms and Conditions

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Welcome to STERLOC's Website!

By using this website, you agree to comply with the following terms and conditions of use. Our terms and conditions, along with our privacy policy, dictate the relationship between STERLOC and you in relation to this website. Should you disagree with our terms and conditions, please desist from using our website immediately.

The term ‘STERLOC’ or ‘us’ or ‘we’ refers to the website's owner and our registered office. ‘You’ relates to the visitor or user of our website.


All information and content listed on this website are for general information use only. It is subject to change at any given time without prior notice.

We use cookies on this website to monitor the browsing preferences of visitors/users. If you agree to cookies being stored, the information may be stored by our company for external third-parties use.

We or any related third parties do not give any guarantee or warranty with regard to the performance, exactness, accuracy, or appropriateness of the resources or materials offered on this website for any specific reason.

By using this website, you accept that materials and information may occasionally be inaccurate or contain errors, of which we exclude liability for said errors or inaccuracies to the fullest extent permitted by law.

Using materials or information sourced from this website will be at your risk, for which Venus Remedies Limited is not liable. It will be your responsibility to ensure that the information, services, and products offered by Venus Remedies Limited via our website meet your needs.

All materials on this website are either owned by or licensed to Venus Remedies Limited. Said materials include but are not limited to graphics, appearance, design, and layout. Reproduction of said materials is strictly prohibited unless this is in relation to a notice of copyright that forms part of these terms and conditions.

STERLOC brand names/logos appearing on this site, with the TM/R symbol, are trademarks of Venus Remedies Limited. This site may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of Venus Remedies Limited and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Venus Remedies Limited and/or other parties is granted to or conferred upon you. All STERLOC words/logos published on this site are trademarks owned by Venus Remedies Limited.

All trademarks that are reproduced in/on this website, which are not the property of Venus Remedies Limited, or licensed to the operator, are acknowledged on the website. Any unauthorized use of this website may be a criminal offence and/or may give a claim for damages.

At Venus Remedies Limited, we may place external third-party links on our website, which are provided for the convenience and benefit of the user. Said links do not show an endorsement of THE BUSINESS of said website(s). We do not accept responsibility for the content of these third-party linked websites(s).

Your use of this website and any disputes arising out of such use of the website are subject to the laws of India.

Venus Remedies Limited, owner of its established Brand/Trade Name STERLOC, on behalf of itself and its affiliates/group companies under the brand STERLOC, is the author and publisher of the internet resource STERLOC owns and operates the services provided through the website.

Billing Terms and Conditions:

Payment Security

All transactions at are protected and are done on the secure payment gateway of PayU. We use the highest security standards and are protected by SSL (Secure Sockets Layer), having Secure Data Encryption using a 2048-bit Key Size. Any information you enter when transacting with is sent in a Secure session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by the major online vendors, where all payments are processed in real-time for your security.

You can tell if your browser is in secure mode at “Checkout” by looking for the padlock icon at the bottom corner or the end of the address bar of your browser window.

Pricing Policy

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this website are processed in Indian Rupees, and the prices are inclusive of all taxes, including but not limited to GST.

All orders are acknowledged at current pricing. We will bill at a price in effect at the time of shipping.

Payment Options

Our site, is set up to take immediate online orders using the trusted gateway of PayU through the following modes of payment:

Debit cards/Credit cards, issued by banks and institutions that are part of the Visa, MasterCard, Amex and Rupay Network

Please note that you will be required to submit your Debit/Credit card number, card expiry date and a 3-digit CVV number (mentioned on the back of the Debit/Credit card) when you make an online transaction.

Net Banking: We accept payments from over 75 registered banks as part of the integration with PayU.

Wallets: Payment with 15 wallets are supported as part of our integration with the PayU gateway.

UPI payments are also supported on the site.

Shipping Policy

Purchases are shipped from our warehouse in Zirakpur, Punjab.

Order Deliveries will Be Made Between 9:00 AM – 8:00 PM Monday – Saturday.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative, i.e. a family member, colleague, neighbour, etc. However, the brand takes no responsibility for goods signed by an alternative person.

Certain courier partners may request an OTP to complete delivery. This will need to be provided for the completion of delivery. OTP will be sent to the number inputted at the time of placing the order. is not responsible for damage after delivery.

There will be no Delivery/shipping charges.

    1. Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at (“Privacy Policy”) before you decide to access the website or avail of the services made available on the Website by STERLOC. These Terms and the Privacy Policy together constitute a legal agreement (“AGREEMENT”) between you and STERLOC in connection with your visit to the website and your use of the Services (as defined below).
    2. The Agreement applies to all the Users (in any capacity) of the website.
    3. This Agreement applies to those services made available by STERLOC on the website, which are offered free of charge to the Users (“Services”).
    4. The Services may change from time to time, at the sole discretion of STERLOC, and the Agreement will apply to your visit to and your use of the website to avail the Services, as well as to all information provided by you on the Website at any given point in time.
    5. This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which STERLOC shall treat your account while you are registered as a member with STERLOC.
    6. By downloading or accessing the website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the subscription terms of service set forth herein and the Privacy Policy, as available on the website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the website to avail of the Services. By availing of any Service, you signify your acceptance of the terms of this Agreement.
    7. STERLOC reserves the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing. You should read the Agreement at regular intervals. Your use of the website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
    8. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by STERLOC. If you do not agree with any part of the Agreement, please do not use the website or avail any Services.
    9. Your access to the use of the website and the Services will be solely at the discretion of STERLOC.
    10. The Agreement is published in compliance with and is governed by the provisions of Indian law, including but not limited to:
    11. the Indian Contract Act, 1872,
    12. the (Indian) Information Technology Act, 2000, and
    13. the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

    You must be 18 years or older to register, use the Services, or visit or use the website in any manner. By registering, visiting and using the website or accepting this Agreement, you represent and warrant to STERLOC that you are 18 years of age or older and that you have the right, authority and capacity to use the website and the Services available through the website, and agree to and abide by this Agreement.


    The terms here are applicable to all the Users

    1. End user account and data privacy
    2. The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules and are reproduced in the Privacy Policy.
    3. STERLOC may, by its Services, collect information relating to the devices through which you access the website and anonymous data of your usage. The collected information will be used only for improving the quality of STERLOC's services or building new services.
    4. The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:
      1. The fact that certain information is being collected;
      2. The purpose for which the information is being collected;
      3. The intended recipients of the information;
      4. The nature of collection and retention of the information; and
      5. The name and address of the agency that is collecting the information and the agency that will retain the information; and
      6. The various rights available to such Users in respect of such information.
    5. STERLOC shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to STERLOC or to any other person acting on behalf of STERLOC.
    6. The User is responsible for maintaining the confidentiality of the User’s account access information and password if the User is registered on the website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify STERLOC of any actual or suspected unauthorized use of the User’s account or password. Although STERLOC will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of STERLOC or such other parties, as the case may be, due to any unauthorized use of your account.
    7. If a User provides any information that is untrue, inaccurate, or incomplete (or becomes untrue, inaccurate or incomplete), or STERLOC has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, STERLOC has the right to discontinue the Services to the User at its sole discretion.
    8. STERLOC may use such information collected from the Users from time to time for the purposes of debugging customer support-related issues.
    9. Listing content and disseminating information
    10. STERLOC makes reasonable efforts to ensure that all the information provided on the website is updated at frequent intervals. Although STERLOC screens and vets the information and photos provided/ submitted by the Customers, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
    11. The Services provided by STERLOC or any of its licensors or service providers are provided on an “as is” and “as available basis” and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). STERLOC does not provide or make any representation, warranty or guarantee, express or implied, about the website or the Services. STERLOC does not guarantee the accuracy or completeness of any content or information provided by Users on the website. To the fullest extent permitted by law, STERLOC disclaims all liability arising out of the User’s use or reliance upon the website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by STERLOC or any User in relation to any User or services provided by such User.
    12. The Website may be linked to the website of third parties, affiliates and business partners. STERLOC has no control over, and is not liable or responsible for the content, accuracy, validity, reliability, or quality of such websites or made available by/through our Website. The inclusion of any link on the website does not imply that STERLOC endorses the linked site. Users may use the links and these services at User’s own risk.
    13. STERLOC assumes no responsibility and shall not be liable for, any damages to or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, the User’s sole remedy is to discontinue using the website.
    14. If STERLOC determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, STERLOC reserves the right to immediately suspend your access to the website or any of your accounts with STERLOC and makes such declaration on the website alongside your name/your clinic’s name as determined by STERLOC for the protection of its business and in the interests of Users. You shall be liable to indemnify STERLOC for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected STERLOC or its Users.
    15. Content ownership and copyright conditions of access
    16. The contents listed on the website belong to STERLOC. The information that is collected by STERLOC directly or indirectly from the End- Users shall belong to STERLOC. Copying of the copyrighted content published by STERLOC on the website for any commercial purpose or for the purpose of earning profit will be a violation of copyright, and STERLOC reserves its rights under applicable law accordingly.
    17. STERLOC authorizes the User to view and access the content available on or from the website solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the website (collectively, “STERLOC Content”), are the property of STERLOC and are protected under copyright, trademark and other laws. User shall not modify the STERLOC Content or reproduce, display, publicly perform, distribute, or otherwise use the STERLOC Content in any way for any public or commercial purpose or personal gain.
    18. User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other bench-marking or competitive purposes.
  4. Cancellation, Refund, & Delivery Policy
    1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim a refund of the paid amount. No refund shall be made once the 24hr delivery window starts.
    2. Refunds shall be made under the following conditions:
      • Order was cancelled.
      • Order was not delivered to the recipient.( This does not include the case for unfounded recipients)
      • If there is any complaint regarding the quality of the product being delivered, we will inquire about the same, and if it is found to be true, the customer will get a full refund, or the product will be replaced.
      • Our team will evaluate if an order qualifies for a refund basis on the circumstances under which the refund was requested. The refund amount in no circumstances can exceed the amount paid by the customer; we are not liable for any loss or claim beyond the amount paid by the customer.
      • The delivery time of the product is a maximum of 9 days from the date of order confirmation.
    1. If a User has any questions concerning STERLOC, the website, this Agreement, the Services, or anything related to any of the foregoing, STERLOC customer support can be reached via the contact information available from the following hyperlink:
    2. In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the website or the service, including any discrepancies and grievances with respect to the processing of information, you can contact our Grievance Officer at:
      Name: Venus Remedies Limited
      Address: Plot No.: 51-52, Industrial Area, Phase- I, Panchkula – 134113, Haryana, India
      Phone: +91-172-2933090; 2933094